FAQ's

Below is a list of Frequently Asked Questions(FAQ's) and answers for your reference to the products and services we offer. Hopefully these help with your shopping and buying decision, if not feel free to contact us should you have any additional questions.

I see offers for Durahold on major retail sites with very low prices - are they real?
A very important question! We advise everyone to BEWARE of many claims of Durahold with prices too good to be true - Most of these are offers for "second" quality Durahold, ones that we reject - Instead of disposing of them, they are purchased at a discount and sold accordingly. Be advised that the Durahold Guarantee is void on secod quality merchandise. Read more here.

What size rug pad should I buy?
Simply choose the next largest rug pad to your rug size and we will cut to fit - If your rug is 7'10" x 9'10", then the next closest pad size is 8'x10' - You would choose this size, enter your exact rug size and we will cut it to fit your rug size, slightly less on all sides for a proper fit.

Are your rug pads easy to cut at home?
Our rug pads can be cut with a box cutter or carpet knife. However, we prefer you leave the cutting to us by giving us your exact rug size, this way all you need to do when you receive it, is to unroll it and your ready to go!

How long before my order ships?
We normally process and ship orders within 2 business days, depending on amount of outstanding orders at any particular time.

How do I know if I need a rug pad?
If you own a rug that is used and walked on, then the rug needs a rug pad. The life and appearance of the rug depends on the use of a rug pad.

Do your rug pads cause damage to the floor?
No - We stress the fact that our Durahold rug pads do not contain the harmful additives like many others. The non-skid backing is made of natural rubber without any adhesives and is chemically free to assure complete safety to your floors.

Where do you ship?
We currently ship to any address within the contiguous United States as well as Canada, Alaska and Hawaii.

What does shipping cost?
Only $7.99 for any size order! We ship your order via FedEx Ground as explained on our Shipping & Returns Policy page.

Can I return my order?
You may return any unaltered item within 30 days of receipt for a full refund and we do not charge any restocking fees.

Will you cut my rug pad to the size of my rug?
Of course - We offer Custom Rug Pads at no extra charge! Under each listing on our site, we offer a section where you may enter the actual rug size, allowing us to custom cut slightly smaller than the rug for a proper fit.

How do I pay for my order?
For order payment, we accept MasterCard, VISA, Discover and PayPal.

How long will the rug pad last?
Our Durahold rug pads pads are guaranteed for 10 years by No-Muv.

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